Leadership

Conflict Resolution

Turn Conflict into Collaboration

12 lessons4 modules9h 0m durationbeginner level

Instructor: StretchLearn Faculty

About this course

Conflict is inevitable in any team, but how it is handled determines whether it becomes destructive or a catalyst for growth. This course teaches you to diagnose conflict using the Thomas-Kilmann model, facilitate resolution conversations with structured mediation techniques, and embed norms that make disagreement productive rather than corrosive. Grounded in research from Harvard Negotiation Project, Crucial Conversations, and organizational psychology, every lesson delivers a framework you can use the next day.

Curriculum

Module 1: Understanding Conflict3 lessons

Why Conflict Happens and What It CostsPreview45m
The Thomas-Kilmann Model: Five Conflict Styles🔒45m
Conflict Escalation: Glasl's Nine-Stage Staircase🔒45m

Module 2: De-escalation and Active Listening3 lessons

The Neuroscience of Conflict: Why Logic Fails Under Threat🔒45m
Active Listening: The EARS Framework🔒45m
De-escalation Language Scripts🔒45m

Module 3: Interest-Based Resolution3 lessons

Positions vs Interests: The Orange Story🔒45m
The Interest-Based Relational (IBR) Approach🔒45m
BATNA: Your Best Alternative and Why It Matters🔒45m

Module 4: Building a Culture of Constructive Disagreement3 lessons

Designing Team Conflict Norms🔒45m
The Feedback Loop: SBI and Radical Candor🔒45m
Coaching Others Through Conflict🔒45m