Leadership

Giving & Receiving Feedback

Say the thing that actually helps.

12 lessons4 modules9h 0m durationbeginner level

Instructor: StretchLearn Faculty

About this course

Feedback is the fastest driver of professional growth, yet most people do it poorly — or avoid it entirely. This course teaches the SBI (Situation-Behaviour-Impact) and COIN (Context-Observation-Impact-Next) models used by Google, Microsoft, and leading coaching programmes. You will practise writing real feedback messages, build a personal feedback-reception script, and leave with templates you can use the same day.

Curriculum

Module 1: Why Feedback Fails — and What to Do Instead3 lessons

The Feedback Gap: Why Good Intentions Produce Bad ResultsPreview45m
The Three Types of Feedback — and When Each One Fits🔒45m
Psychological Safety — the Precondition for Feedback Culture🔒45m

Module 2: Giving Feedback — Frameworks, Language, and Timing3 lessons

SBI: The Situation-Behaviour-Impact Framework🔒45m
COIN: Structuring a Full Feedback Conversation🔒45m
Timing, Tone, and Channel: The Delivery Variables🔒45m

Module 3: Receiving Feedback — Scripts, Mindset, and Defensiveness3 lessons

The Neuroscience of Defensiveness — Why the Brain Treats Criticism as Threat🔒45m
The SARA Cycle — Moving Through Shock, Anger, Resistance, Acceptance🔒45m
How to Actively Seek Feedback — Before It Finds You🔒45m

Module 4: Building a Feedback Culture — Teams, Systems, and Sustaining the Practice3 lessons

Designing Team Feedback Rituals That Actually Run🔒45m
Formal Feedback Systems — 360s, Check-ins, and Performance Reviews🔒45m
Your Personal Feedback Development Plan🔒45m