Operations Management & Systems

Operations Management: Running a Tight, Scalable Business

Stop Firefighting. Start Running a Business That Actually Works.

12 lessons4 modules9h 19m durationintermediate level

Instructor: StretchLearn Faculty

About this course

Operations Management moves beyond theory to give you the tools professionals use every day: SIPOC and swim-lane maps, lean waste audits, the Theory of Constraints, KPI dashboards, and structured improvement cycles. Each lesson works through a realistic business scenario so you can apply the framework immediately. By the end you will have a repeatable system for diagnosing operational problems and engineering lasting fixes.

Curriculum

Module 1: Mapping and Designing Your Processes3 lessons

SIPOC: See the Whole Operation on One PagePreview40m
Swim-Lane Maps: Accountability Made Visible🔒45m
Value-Stream Mapping: Time Is the Truth Teller🔒50m

Module 2: Standard Operating Procedures and Quality Systems3 lessons

Writing SOPs That Teams Actually Follow🔒45m
Building Quality Into the Process, Not Onto the End🔒48m
Measurement Systems: Knowing When Your Process Has Drifted🔒50m

Module 3: Lean Thinking and Bottleneck Management3 lessons

The Eight Wastes: Finding What Is Silently Costing You🔒45m
Theory of Constraints: Fix the One Thing That Matters Most🔒52m
Flow, Pull, and Takt Time: Matching Capacity to Demand🔒47m

Module 4: KPIs, Dashboards, and Continuous Improvement3 lessons

Choosing the Right KPIs: Leading, Lagging, and Linking🔒43m
Building a Dashboard That Drives Decisions🔒42m
Kaizen: The Discipline of Never Being Finished🔒52m