Operations Management for Small Business

Most small businesses stall because the owner is the operating system: every order, exception, and quality check runs through one head. This course replaces that with documented, measurable operations. You will write SOPs people actually follow, map your value stream to find and remove the waste and the bottleneck, calculate the capacity and staffing your demand requires, and stand up quality control with checklists, control limits, and root-cause analysis. Every method is concrete and tied to numbers, named tools, and worked examples drawn from real service, retail, and trades businesses.