Problem Solving

Most people treat problem solving as an innate talent — either you have it or you don't. In reality, the world's best problem solvers use systematic frameworks that can be learned and practised. This course walks you through three complementary methods: root-cause analysis (5 Whys, fishbone, fault trees), design thinking (empathize–define–ideate–prototype–test), and first-principles decomposition. You will apply each to realistic workplace scenarios, learn when to use which framework, and build habits that turn reactive firefighting into proactive, structured thinking.