Client Management

Scope, Contracts & Project Agreements

Define the Work, Protect the Deal, and Never Lose Money to a Vague Agreement Again

12 lessons4 modules9h 25m durationbeginner level

Instructor: StretchLearn Faculty

About this course

Most freelancers and small agencies lose money not on the craft but on the agreement: vague scopes, unpaid revisions, missing payment terms, and clients who exploit gaps you never thought to close. This course teaches the documents and processes professionals use to define deliverables precisely, allocate risk fairly, and keep projects profitable and dispute-free. Every module ends with a concrete artifact, from a deliverables matrix to a signing-ready service agreement and a change-order workflow that turns scope creep into billable revenue.

Curriculum

Module 1: Scope: Defining the Work Before You Commit3 lessons

Why Vague Scope Is the Number One Cause of DisputesPreview45m
Building a Deliverables Matrix With Acceptance Criteria🔒50m
Exclusions, Assumptions, and Prioritising With MoSCoW🔒45m

Module 2: Statements of Work and the Agreement Stack3 lessons

Proposal vs SOW vs Contract: What Each Document Does🔒45m
Anatomy of a Statement of Work🔒50m
Writing in Plain Language and Avoiding Ambiguity Traps🔒45m

Module 3: The Service Agreement: Clauses That Protect Both Parties3 lessons

Payment Terms, Deposits, and the Work-Stop Clause🔒50m
Intellectual Property, Licensing, and Confidentiality🔒50m
Liability, Indemnity, Warranties, and Termination🔒45m

Module 4: Change Control, Signing, and Enforcement3 lessons

The Change-Order Process That Turns Scope Creep Into Revenue🔒50m
E-Signing, Tools, and Storing Your Agreements🔒45m
When Things Go Wrong: Disputes, Breach, and Getting Paid🔒45m